Support Consultant--French-speaking (Chesham, UK) |
| Aug. 12, 2009 - Dec. 31, 2009 |
| Location: | Chesham, UK |
| Employment Type: | Full Time |
| Department: | Customer Support |
| Description: | Come grow with us! SirsiDynix offers an exciting and challenging work environment with excellent benefits. We're currently looking for a sharp, energetic and ambitious individual to join our team. SirsiDynix has an immediate full time opportunity in the Chesham area for a French-speaking Support Consultant.
The Support Consultants will assist clients and staff in resolving software issues or answering related technical questions. |
| Duties: | •Analyse, troubleshoot and debug issues related to company software applications
•Confer with and advise customers on the use of applications
•Prioritise and manage workload through the company’s customer relations application in order to meet personal and team service level commitments.
•Ensure reported issues are resolved in a timely fashion
•Create workaround procedures when standard procedures have failed
•Answer and log customer calls, and maintain constant contact with customers to resolve inquiries or problems
•Create test scenarios to verify problems and proof code fixes and accurately document problems and solutions and/or workarounds for customers
•Assist with quality assurance and testing procedures
•Provide customers and staff with clarification on product functionality
•Explain product capabilities and workflow to libraries. |
| Qualifications: | •Educated to degree-level; Library / Information Science qualification preferred
•12-18 months of similar technology support experience
•Excellent written and verbal communication skills
•Fluency in French is required
•Friendly, service-oriented attitude
•Previous library information systems experience is a plus!
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